Exterior Water Service Line Coverage
$7.95/mo
$23.85/qtr
$95.40/yr
Who We Are
At HomeServe, our mission is simple: to help free our customers from the worry and inconvenience of home emergency repairs and installations. And since 2003, we’ve been doing just that. HomeServe is the leading provider of home repair solutions, serving nearly 5 million loyal customers with repair service plans and many more who use our additional solutions throughout the U.S. and Canada.
Our goal is to provide homeowners with the tools to help them protect against the expense, worry and inconvenience of plumbing, water, sewer, electrical, heating and cooling emergencies. HomeServe prides itself on providing quality local service and expert installation services.
How do we do this? For nearly two decades, HomeServe has been working with leading utilities and municipalities – now numbering over 1,100 – to make optional service plans available to their customers, members, and residents. These home repair plans help cover household systems that many homeowners are unaware of their responsibility to maintain. (It's a fact: systems that break from everyday wear and tear are typically not covered by basic homeowners' insurance, the utility, or the municipality.) Our contractor network, a group of over 2,500 locally owned small businesses consisting of some of the best home repair experts across the country, allows us to deliver a quality service experience to our customers when they need us.
5 Reasons To Choose HomeServe
- Providing home repairs in North America since 2003
- Serving 4.6 million homeowners with 9.5 million repair plans in North America
- Delivering 4.8 star (out of 5) of post repair customer satisfaction*
- Partnering with more than 1,100 municipalities and utilities in the U.S. and Canada to help them exceed their customer expectations
- Leveraging the latest technology to continuously improve the customer experience
* Data based on customers surveyed after receiving service between January 1, 2022 and June 30, 2022
What We Offer
Residential Infrastructure Repair Plans
HomeServe’s core customers are homeowners who enroll in various service plans designed to help protect them from the high cost and hassle of covered emergency repairs. These optional plans cover parts and labor to repair critical household infrastructure including plumbing, electrical, gas, heating, cooling, and water heating systems.
These affordable plans provide repair service in an emergency arranged through our 24/7 repair hotline. Repair service is provided by local, licensed, and insured contractors. Covered repairs come with a one-year guarantee.**
**Surge and tech protection plans have 90-day guarantee.
HVAC Maintenance, Repair and Installation
HomeServe is more than just a repair service plan company. We are also a large contractor with a growing national presence. We provide maintenance, repair, and installation services across the HVAC (heating & cooling), plumbing and electrical trades. We operate under 20 well-known and reputable brands in 10 markets located in 12 states within the Northeast, Mid-Atlantic, Midwest, Southeast and Southwest regions. These businesses employ 1,200 people, including 800 technicians, who help deliver a 5-star repair experience to local homeowners and customers in certain areas who have plans from HomeServe. These services also offer homeowners the chance to transition to a more energy efficient home (since heating and cooling equipment make up more than half of the home energy consumption.)
Next Generation Solutions
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HVAC Subscription
The HomeServe Advantage Program* is an innovative solution for home heating and cooling. It combines ongoing energy efficiency and cost savings with easy service and support by offering homeowners a no-money down subscription to an HVAC system. One monthly payment includes installation of high-efficiency equipment, state-of-the-art smart thermostat to maintain home comfort, maintenance, which includes ongoing filter replacements, and covered repairs. The HomeServe Advantage Program gives homeowners a stress-free way to upgrade their homes’ heating and air conditioning system for peak comfort, efficiency, and annual savings.
*“Advantage Program" used with permission by Service Experts LLC
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Consumer Electronics Protection
HomeServe also offers consumers affordable tech protection plans that cover multiple electronic devices including mobile phones, tablets, desktop/laptop computers, and flat-screen TVs. These devices are essential for staying connected to family, friends, work, education, entertainment and more, so when they malfunction or are damaged, it can be a major disrupter of daily life. That’s why HomeServe launched Tech Protection, a multi-device protection plan that includes mobile phone coverage through HomeServe utility partners. Tech Protection from HomeServe makes it easy – covering any 3 eligible devices through a simple digital claims process and walk-in, mail-in or in-home repair options.
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Electric Vehicle Charging
A comprehensive solution for homeowners who want the convenience of charging their electric vehicle at home. Available through select electric utility partners, HomeServe uncomplicates the EV charger installation experience and brings an easy install solution for customers. The EV Charger Convenience Package includes a home readiness assessment, EV charger installation by qualified electrician, equipment protection plan and guidance on related utility offers for incentives or special time-of-use rates.
HVAC Subscription
Consumer Electronics Protection
Electric Vehicle Charging
Customer Promise
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Before a customer joins, we will make it clear what they're buying and what it will do for them.
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When a customer joins, we will tell them how much they’re paying, what that buys for them, and how to make a claim.
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When a customer becomes a member, we will make life easy for them.
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When a customer makes a claim, we will solve their problem quickly and easily— their emergency is our emergency.
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If a customer is not happy, we will listen, apologize, and make things right wherever we can, as soon as we can.
Our History
HomeServe was founded in 1993 by entrepreneur Richard Harpin when he approached South Staffordshire Water in the midlands of the United Kingdom with the idea to create a unique service program to help homeowners with emergency plumbing repairs using qualified local technicians. From that simple idea came a global public company serving the needs of millions of homeowners in partnership with utilities across Europe, North America and Japan.
Here in North America, HomeServe began operations in 2003 and grew to become the leading provider of repair service programs to municipalities and utilities serving their homeowner customers across the United States and in Canada since 2014.
At its core, our business is built on providing high quality maintenance, repair and installation services across the plumbing, electrical and HVAC trades with independent and employed technicians. But our vision doesn’t stop here. We are continuing to grow our capabilities in those same skilled trade areas through strategic acquisitions of high quality, locally branded companies, that enable us to drive greater adoption of energy efficient equipment to meet the increasing demands of our utility partners, their customers, and the environment.
In January 2023, Brookfield Infrastructure acquired HomeServe plc. HomeServe North America was separated from its global counterparts to become a standalone entity serving the North American market. Under this ownership structure, HomeServe is positioned to meet the growing needs of homeowners across North America with existing and emerging residential infrastructure repair and installation needs well into the future.
North American Leadership Team
Meet the people who drive the HomeServe mission.
Corporate Social Responsibility
At HomeServe, corporate and social responsibility is a core component of our culture upon which we have a rich history of giving back to the communities in which we live and work.
Supplementing our corporate efforts we constantly look for ways to support our communities and encourage our employees across North America to contribute in any way they can.
