Luckily, Judy did remember that she had enrolled in one of the emergency repair plans from HomeServe, and she gave us a call, and a local, licensed and qualified plumber, Mallory Plumbing LLC of Chelsea, Oklahoma, was dispatched.

“They snaked it, then they used a longer snake, and (the problem) ended up being clear out at the end,” she said. “The camera was kind of cool, that they were able to put a camera down there.”

After a round of augering and hydrojetting Judy’s sewer line, the Mallory Plumbing team determined that there was a break in the sewer line and twenty feet of the line would have to be replaced so that the drains in the home could flow freely again.

“Mallory Plumbing was awesome from the beginning to the end,” Judy said. “We couldn’t have had a better plumber contacted. She explained everything, texted me and kept in close contact. The HomeServe app told me when they were leaving to come here and when the job was finished. They came out maybe three or four times and came out and met with the city inspector. Then, as they were finishing up, it had gotten too wet to get their backhoe out there and there were two men filling in the trench until well after dark. It was cold and wet, but they stayed out there until the job was done. They were very good.”