Joel F. of Delray Beach, Florida had just returned from a vacation when he got a strange letter in the mail. It was from his water utility, alerting him that there was an unusually high amount of water usage coming from his home, that had created a series of significantly inflated water bills that he had missed. He quickly went to inspect the bills for the months prior, and was surprised that he missed these higher than normal balances.

Assuming it was an interior plumbing issue, Joel called up a local plumber to come take a look. After investigating the plumbing and fixtures in the house, it was determined it was likely an exterior water service line problem. Luckily for Joel, several years ago he enrolled in HomeServe’s Exterior Water Line repair plan.

“I remember getting a letter in the mail about HomeServe’s Water and Sewer line repair plans, and figured I’d give the water line offering a chance,” Joel said. “You never think you need those things until you do.”