NORWALK, CT. – May 6, 2025 – The recently released American Society of Civil Engineers (ASCE) Report Card gave America's overall infrastructure a mediocre grade of C, yet some specific components fared even worse. Drinking water infrastructure was awarded a C- grade while wastewater received a D+.

As a provider of home repair solutions that help homeowners manage needed repairs to or replacement of their water and sewer pipes, as well as other critical household systems, HomeServe sees firsthand every day how our nation's infrastructure is failing, including the "last mile" infrastructure that directly connects homes to utility systems.

• Over the last 20 years, HomeServe's network of contractors has repaired or replaced about 250,000 exterior water service lines, saving approximately 6 billion gallons of fresh water.

One of the biggest challenges the ASCE identifies related to drinking water is the prevalence of lead service lines, with the Environmental Protection Agency (EPA) estimating there to be over 9 million active lead service lines in the country. The ASCE Report Card goes even deeper into the "last mile" challenge of lead service lines, noting that it costs just over an average of $10,000 to remove lead service lines connected to a home, a cost that typically falls to the homeowner.

• Since its founding, HomeServe's network of contractors has repaired or replaced approximately 70 miles of leaking or broken residential service lines made of lead or galvanized steel that were covered by a service line repair plan, which has saved homeowners $134 million in out-of-pocket expense.

"The ASCE Report Card highlights the critical need to address aging and failing residential infrastructure," said HomeServe CEO Tom Rusin. "At HomeServe, we are committed to being part of the solution by offering affordable service plans that help cover the cost of repairing or replacing these lines when they fail for homeowners. We are proud to work with our many municipal and utility partners to raise awareness of these issues and provide a solution to homeowners through protection plans available from HomeServe."

In recognition of the importance of residential infrastructure, HomeServe has declared May 20th as Residential Infrastructure Day. This annual observance aims to educate homeowners about their responsibilities when it comes to maintaining and repairing the critical infrastructure connecting their homes to utility systems.

About HomeServe USA

HomeServe USA Corp. (HomeServe), a leading residential infrastructure home repair solutions company with more than 4.5 million customers across North America, offers protection plans that help protect homeowners against the expense and inconvenience of plumbing, electrical, HVAC and other home repair emergencies. HomeServe empowers over 1,300 leading municipal and utility partners to educate and advocate for their customers who are faced with home repair emergencies.

HomeServe has an exceptional customer satisfaction rating, is accredited by the Better Business Bureau and is endorsed by the National League of Cities.

For more information about HomeServe and to get the latest home repair advice and customer stories, please go to www.homeserve.com. Connect with HomeServe on Facebook @HomeServeUSA and X @HomeServeUSA, Instagram @HomeServe_USA and on LinkedIn @HomeServe-USA. For company news, follow on X @HomeServeUSNews.

HOMESERVE MEDIA CONTACTS:

• Myles Meehan
  HomeServe
  Phone: 203-356-4546
  Email: Myles.Meehan@homeserveusa.com
• Kristin Elder
  Burson for HomeServe
  Phone: 703-835-6245
  Email: Kristin.Elder@bursonglobal.com